Senior Service Excellence Executive

Key Responsibilities

Analyze customer insights and feedback from CRM, surveys, or daily operations to identify trends and propose improvements.
Supervise and support the Service Excellence Attendants, Security, and Tea Lady teams to deliver consistently high service performance.
Conduct regular service audits and mystery guest reviews to ensure compliance with Service Excellence standards.
To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and workplace as required by the Company.
Oversee the end- to- end customer journey from welcome to farewell, ensuring consistency, warmth, and personalization in every interaction.
Responsible for reporting and analysing data to SE Deputy Manager
Monitor inventory and ordering of across Sales gallery supplies, ensuring alignment with budget and brand standards.
Monitor and enhance touchpoints across the gallery (ambience, scent, music, visuals, amenities) to deliver the best customer experience.
Develop and implement service standards, scripts, and guidelines that align with Gamuda Land’s brand values.

Qualifications

Bachelor’s degree in Hospitality, Business Administration, or related fields.
Minimum 1 – 3 years of experience in luxury customer service, hospitality management, or front- office leadership roles.

Competencies Required

Excellent communication and interpersonal abilities in both Vietnamese and English.
Strong leadership and team management skills.

Skills & Abilities

Great customer service mindset, problem solving skills
Proficient in MS Office;

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-11-05 03:45:03