Core Purpose of the Job:
Organize administrative support for the Vietnam team to resolve day- to- day issues, including customer complaints, ensuring smooth and uninterrupted business operations.
Build and implement an operations framework for Vietnam, providing clear and strong leadership for newly created teams to adopt current and new working practices that enhance business performance.
Deliver the agreed sales targets for offline channels (including Direct Store Sales, Training, and 3rd Party Sales) while developing strategies to achieve brand objectives. Make sure a proper and profitable channel mix.
Organize the provision of administrative support to the stores for Vietnam in order to resolve day to day issues, including customer complaints and ensure smooth and uninterrupted store operations.
To deliver the agreed Sales Target for a district of stores within Vietnam, whilst maintaining the Company Image & Standards within the district
Look for new opportunities with new Partners (both B2C and B2B) while keep delivering targets for these channels
Areas of Responsibility
Delivery of the Offline Sales Budget
Establish new expansion with proper strategy for market penetration that aligned with brand strategy
Achieve or exceed the sales objective in the Business Plan through periodic brand performance reviews and taking practical and appropriate actions. Taking into consideration Trading Calendar, build organisation, training, merchandising, Advertising in compliance with company standards to ensure the desired results are achieved.
Ensure integrated growth of Direct Sales, providing support while avoiding cannibalization
People Management.
Own the manpower planning and management of stores and its staff to achieve work environment which supports and improves store and team performance. Build in reward & recognition (non- financial) to keep the employee morale high. Develop store staff to provide a customer service exceeding customer expectation. To become “The Best” sales team. Work with the local manager to determine staffing requirements for the departments; interviewing, hiring and managing performance
Budget Planning & Management
Ensure the effectiveness and improvement of the stores operating cost through monitoring of changes in expenditures and discrepancies and through communication on the efficient use of resources.
Area Operations Management
Ensure the store hygiene, housekeeping and good application of marketing material aremaintained in line with company standards and to develop the capability of each store team to support all operational functions of the stores. Organize the resolution of any administrative issues faced by an operational store (e.g. maintenance, equipment malfunction, etc.) in order to resolve the problem timely. Organize resolution of customer / employee complaints reported, either immediately or soon thereafter, upon checking internally for its resolution in accord with company policy and procedures.
Visual Merchandising
Manage, organize, and implement visual merchandising standards in line with the company policies to ensure guidelines and standards are met
property and data are protected
Ensure that the Loss Prevention policies, system & procedures are implemented in all stores and that the discrepancies in stock inventory are investigated in a timely manner to minimise the risk of internal and external loss of store merchandise and revenues. Implement the inventory process & contingency action plans to prevent shrinkage. Assess business operations and seek to
manage all areas of risk in relation to company policy and procedure to ensure that the stores
Loss Prevention
Cash Management.
To define cash management requirements in each store and establish strong disciplines to protect company cash assets.
Review of all current internal processes and policy relating to operations support and develop
and enhance operational policies and procedures for Loss Prevention, Store Operations,
Inventory, New Stores Opening and Cash Audit functions across all countries.
Policy and Procedures
Store Projects
Organise the opening, modification, refurbishment, or closure of stores in accordance with the Company Development plans and standards.
Supplier Partnership.
Develop and strengthen the consignment and supplier relationships in order to establish longterm, sustainable and mutually beneficial relationships.
Market Intelligence.
