Senior Sales Manager (Leisure and Corporate)

Formulating the yearly sales strategy and regular updates as required with the Senior Management / Director of Sales and Marketing / Area Operations Manager
• Working with the revenue team to design rate plans and advertising special promotional rates to increase bookings over need periods, and maximizing rates over high seasons
• Analyzing current client base or target markets for the hotels
• Working with the marketing team to form a sales plan that is strategically supported by the marketing effort
Leads the sales team in daily implementation of the sales strategy
• Monitoring leads and contacts gathered by the Sales Executives
• Performing administrative functions such as the preparation of reports on current and future group bookings, organization and filing of transactional documents; monitoring sales target achievement of sales executives; submission of proposals and contracts; and overall management of accounts
• Addressing and resolving any issues or complaints regarding sales
• Ensuring Sales Team follow up payment of accounts with corporate clients who have payment terms
• Managing the growth of current database of bookers, decision makers and guests who book through the sales department
• Maintaining proper servicing of accounts
• Overseeing distribution of marketing materials
• Conducting field calls to clients to identify potential business
• Maintaining positive relationships with clients to encourage repeat and recurring business
• Devising new ways to expand the client base
• Overcoming hesitations of clients to close a sale
• Initiating telemarketing and sales blitz efforts and monitor and report on progress
• Networking with special event planners to encourage hotel bookings
• Overseeing room sales department and ensure implementation of sales operational processes and procedures
Ensuring awareness of current market conditions and efforts of competitive set and any new entrants
• Meeting with representatives from companies to explain the hotel’s merits and amenities
• Managing relationship with the key accounts
• Strategizing and innovating market intelligence and competitive information through marketing research and competition check
• Attending to all events which maximize sales opportunities such as travel and trade shows and sales blitz
• Assuming responsibility in maintaining the relationship with key decision makers
Other Responsibilities
• Performing other related duties and functions assigned by the DOSM and DOS
• Monitoring the activities of the sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members’ performance to improve productivity and efficiency
• Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement
• Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations
• Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department

• Proven performance record of at least 5 years working in hospitality operations, with 3 years as a Senior sales manager or equivalent in a dynamic hotel, international assignments and pre- opening experience is a plus
• Strong in interpersonal relationships and conflict management, guest/client development, impact and influencing; active listening, understanding and responding to feedback and requests; is service- oriented and demonstrations teamwork and cooperation
• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation and provide high level of attention to detail
• Embraces team and system diversities, organizational and team interrelationships at multiple levels
• Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
• Managerial, numeracy, reporting, decision- making, problem solving
• Bachelor’s degree in hotel and restaurant management, hospitality management, business management, marketing, or equivalent
• Achieving business results and showcasing analytical thinking, concern for order and quality, customer service orientation and managing organizational resources; demonstrates high- level planning, organizing and coordinating, problem solving and judgment
• Excellent written and verbal communication skills in both Vietnamese and English, other languages a plus
• Strong leadership skills; good at coaching and empowering others

- Fun and playful internal activities
- Health insurance from Company policy
- Salary negotiation + SVC
- Full salary of Social insurnace contribution
- Active, balance and professional working environment

Cập nhật gần nhất lúc: 2024-02-29 12:15:32