REQUIREMENTS
Knowledge
- Familiarity with Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and continuous improvement methodologies.
- Knowledge of quality documentation, supplier quality management, and e- commerce product review management is a strong advantage.
- Awareness of regulatory and compliance requirements in manufacturing and product quality.
- Understanding of product quality assurance principles, mass production processes, and quality control methods.
Skills
- Microsoft Office Proficiency: Proficient in Word, Excel (including basic data analysis), and PowerPoint for reporting and documentation.
- Communication Skills: Clear and effective communicator with both internal and external stakeholders, including suppliers.
- Process Improvement: Experience in developing, refining, and implementing SOPs, checklists, and quality control processes.
- Analytical & Problem- Solving Skills: Able to identify root causes of recurring quality issues and drive effective, sustainable solutions.
- Data- driven: Comfortable working with data and performance metrics to identify trends and measure improvement.
- Cross- functional Collaboration: Proven ability to coordinate with QA, PD, Sourcing, Suppliers, and Customer Service teams to resolve product issues.
- Documentation & Reporting: Strong documentation skills; able to maintain accurate records of quality actions, CAPA, and supplier performance scorecards.
Experience
- Candidates with prior experience in the sporting goods and/or furniture industries are highly preferred. Proficiency in Chinese is considered a strong advantage.
- Experience in developing and maintaining SOPs, checklists, or other quality control documents.
- Minimum 2- 3 years of experience in product quality assurance, production quality, or a related field (e.g., manufacturing, supplier management).
- Experience in working with suppliers and/or resolving customer complaints on e- commerce platforms is a plus.
- Hands- on experience in driving cross- functional issue resolution and managing CAPA processes.
WHY YOU WILL LOVE JOINING US?
For you to join
Financial Well- being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
Salary review: annually or on excellent performance.
Working Environment: dynamic, friendly environments with working time flexibility, and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.
Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
Annual leaves: 16 days off and 01 Birthday Leave per year.
Activities: company trips, team- building, and other customized monthly bonding events.
For you to grow
Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E- commerce and Supply Chain industry.
Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e- commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
For you to stay
Career path: Provide you with a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.
People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
And much more, join us and let yourself explore other fantastic things!
