Senior Officer - Card and New Banking Channel Department, Head Office

 Perform professional tasks
1. Card Operations
- Deploy internal accounting and invoice issuance related to card operations.
- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.
- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department’s management.
- Troubleshoot and resolve incidents related to card systems.
- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.
- Monitor and manage blank card inventory to meet IVB’s issuance needs.
- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.
- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.
2. Digital Banking Operations
- Reconcile services related to Digital Banking with IVB’s partners.
- Ensure compliance with operational principles and procedures for card and digital banking applications.
- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.
- Issue invoices for transactions related to digital banking operations.
- Conduct UAT for Digital Banking applications before going live.
- Troubleshoot and resolve incidents on Digital Banking applications.
- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.
3. Other Operations
- Propose improvements for card and digital banking operation processes, including automation of operational steps.
- Handle official correspondence from authorities regarding card and digital banking services data.
 Other tasks
- Periodically/ ad- hoc report on work as required.
- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.

Cập nhật gần nhất lúc: 2025-12-11 21:55:02