Mô tả công việc
To prevent the incidents & problems from happening by:
Proactively address weaknesses, risks and problems on the App Ops then have remediation plan to mitigate it to improve quality of services.
Periodically review and assess the weaknesses, risks of the App.
Manage & hands- on incidents/problems solving activities:
Manage the troubleshooting and directly handle the incidents & problems relating to the App.
Analyze and conclude the root cause of the incidents & problems, define & implement the solutions to recover the services quickly and prevent them from repeating.
Assess System operation of operation team regarding to framework/checklist/runbooks & compliance to figure out need improvements:
Periodically review and assess need improvements of operation framework/checklist/runbook documents.
Operation compliance assessment of operation teams in real- life.
Key Accountabilities
Assess and report out the compliance of the operation activities in real- life.
Participate in training courses to remain up- to- date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
Analyze and propose improvements upon technology and standards across the organization
Define operation frameworks, standards, processes, checklists, and tools for the App and communicate them to App operation functions to apply into daily operation.
Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the App, then provide remediation plan to improve quality of services.
Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in the App operations.
Ensure that team members fulfill their commitments on service quality and comply with the Bank&039;s regulations and policies.Success Profile- Qualification and Experiences
Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
Participate as a key member in the incident response team to directly drive incident/problem handling progress and also responsible for analyzing and concluding the root cause of the incidents and problems; define and implement the solutions to recover the services quickly and prevent them from repeating.
Report periodically to the Director of Infrastructure Services Excellent Center.
Collaborate with the appropriate departments to deeply understand the App, as a basis for the efficient and stable operation of services.
Provide advice, trainings, and supports to people in the App operation function.
