Seafreight Operation Supervisor

PURPOSE AND SCOPE
• Supervising and leading a team of sea freight operations executives, providing guidance, training, and performance management.
• Oversees and manages the daily operations of a company&039;s sea freight activities, ensuring smooth and efficient movement of goods.
RESPONSIBILITY AUTHORITY
- Promptly handle customers / team escalations
- Conduct recruitment exercise for officer / executive position when needed
- To implement corrective actions and preventive measures for immediate service recovery
- Joint customer visit to resolved operations issue when necessary
- Prepare and manage customer key operation performance reports
- Liaise with customers on the standard operating procedures
- Review the profit & loss of each shipment
- Provide related training to new staff assign to the team
- To co- ordinate with Ocean carriers for bookings / uplift upon escalation from team
- Review & approve changes of work processes before escalation to line Manager
- Lead the Customer service team for Sea freight – Key Account

QUALIFICATIONS AND KNOWLEDGE
• Proficiency logistics systems and online
• Good communication skills in English, both written and spoken.
• Good Computer skills (MS Office) : Word, Excel, Power point
• Knowledge : Forwarding and Logistic
• Bachelor Degree : College or University
• Good communication skills in English, both written and spoken
EXPERIENCE
• Join some Projects when needed
• Pleasant personality and a good team player
• Minimum 5- 8 years in ocean freight operations, with experience in a supervisory role
• Go to business trip as required
• DGR trained will be an advantage
• Possess excellence communication and interpersonal skill.
• Willing to work overtime (out of office hours, weekend, break days) to finish tasks assigned

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Cập nhật gần nhất lúc: 2025-09-09 03:35:03