Sales Manager (Travel Agent Accounts)

JOB BRIEF
As a Sales Manager – Travel Agent, you will be responsible for proactively soliciting local group related opportunities with significant revenue potential and actively up- sells each business opportunity to maximize revenue opportunity to ensure that business is turned over properly and in a timely fashion for proper service delivery. You will be responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience and provide service to customers in order to grow the account on behalf of the company.
DUTIES AND RESPONSIBILITIES
Understanding Market Opportunities & Driving Revenue
• To do Sales trip to other Cities/Provinces/Other countries to do marketing and sales visits for the Hotel products and services.
• To be responsible to achieve goals and objectives set by the Management monthly, annually in terms of production in room nights, no of meal bookings, etc.
• Responsible to organize Trade Show, Public Relation, etc. in accordance to the Hotel budget and targeted markets.
• To be responsible to prepare and propose contract for Travel Agents/Clients to book the Hotel Rooms and services.
• Responsible to forecast and react accordingly to the market.
• Responsible to monitor the market mix of the Hotel and adjust in accordance with the Hotel overall marketing strategy.
• Understand the overall market- competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Take care of the Travel Agents market, both domestic and overseas.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Responsible for doing necessary research in order to update the Hotel Management as to propose competitive strategy.
• Maximize revenue by upselling packages and creative food and beverage.
• To be Able to obtain and maintain great customer relationship from fostering them with customer service programs.
Managing Sales
• Responsible for your subordinates performance and discipline.
• Responsible to train his/her subordinates such as: Sales Executive, Sales Coordinator, etc.
• Responsible for doing correspondents for given market/customers.
• Responsible for proper running of the Sales office including procedures and standards.
• Attend the early bird meeting
• Perform any other duties assigned by Director of Sales and Management.
• Prepare weekly, monthly, annually report to Management.
• Do telemarketing, telecommunication, sales visits and meeting with customers daily.
• Obtain and maintain great customer relationship from fostering them with customer service programs.
• Keep track of all customers database and arrange the office system properly.
• Design promotions as and when necessary.
Providing Exceptional Customer Service
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Develop relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Drive customer loyalty by delivering service excellence throughout each customer experience.
• Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Provide excellent customer service in order to grow share of the account.
• Gain understanding of the property’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Coordinate with other operational departmental outlets, Department Heads and staff to get things done smoothly to ensure of Guest Total Satisfaction.

Good command of English and Vietnamese.
Bachelor’s degree in Sales & Marketing, Marketing or Hotel Management or any related discipline, Master’s degree preferred.
At least two years’ experience as an Assistant Sales Manager in high volume luxury hotels and resorts or equivalent.
Strong business sense and industry expertise.
Proven experience with developing sales goals and objectives.
Proven ability to drive the sales process from plan to close.
Willingness to work evenings and weekends; willingness to travel.

2 months of probation with full salary & service charge
Annual Summer Outing & Health Check- up
Join sports clubs including badminton, pickleball, and football
Team building activities
Social insurance coverage from the date of signing the labor contract
24 accident insurance
Delicious and nutritious meals at the Hotel’s Staff Cafeteria
Bonuses on public holidays throughout the year
Other benefits according to Company&039;s policy.
Attractive medical package
Uniform and laundry service provided by the Hotel
Enjoy 30% discount at all Hotel F&B outlets

Cập nhật gần nhất lúc: 2026-07-06 22:05:03