SALES MANAGER

Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
Maintains a detailed knowledge of Hotel facilities, features and services.
Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International
Pre- qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
Entertains and conducts hotel inspections to clients whenever required.
Liaises and works closely with the related operation departments ensuring guest&039;s requests and expectations are being met.
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow- up is conducted in a timely manner.
Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
Supports the implementating, demonstrating and reinforcing Hyatt’s Values and Goal.
Ensures professional sales Calls using Hyatt’s Consultative Selling principles & SMART Selling philosophies.
To fully and correctly use Envision system.
Establishes an efficient trace file to ensure that all business booked is properly tracked.
Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge

• Ability to work independently and as part of a team.
• Familiar with hotel sales systems
• Willing to travel and attend client meetings/events when required.
• Well- organized and able to handle pressure in a fast- paced environment.
• Fluent in English
• Strong communication, negotiation, and presentation skills.
• Existing client base in the local market is a strong advantage.
• Proven sales track record and client management skills.
• Customer- focused with a positive, can- do attitude.
• Good knowledge of local and international corporate markets.
• Self- driven, result- oriented, and proactive.

Exclusive discounts on F&B and Friend & Family rates
12 complimentary nights at Hyatt Hotels worldwide
Opportunities for career growth
A Diverse & Inclusive workplace culture where you truly belong
Duty meal and provided Uniforms
Service charges
A balance 5- day workweek

Cập nhật gần nhất lúc: 2025-10-29 14:25:03