- Perform other reasonable job duties as requested by Supervisors.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests&039; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.- -
- Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up- selling.
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Rewards points.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates)
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Assist management in training and motivating employees; serve as a role model.
- Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
