Sales & Customer Experience Lead

Managing the recruitment process for the team, handling both entry- level and experienced hires, and conducting interviews.
Strategic Decision
People Management
Establish the direction for Experience Team and monitor KPIs.
Operation Management
Assess and coach store staff on D2C sales skill and core experience delivery.
Manage daily meal shifts and break allocations for experience team members.
Set the direction and methods for sales and customer experience.
Monitor the operational status of the team to manage issues and report results related to:
Payment process handling
Customer Consultation
On/Off- line Return & Replacement
Delivery Operation
Online Event Support
Customer Experience Guidance
Product Sales
O2O Customer Engagement
Environment Setup (In Store)
O2O Calendar Management
Tech. Support & Consultation
Customer Service Management
Monitor NPS KPI & VOC to ensure customer service at the highest level.
Monitor and supervise all Sales KPI to achieve the assigned target.
Sales Management

career growth, insurance, vacation and leaves, work station, team building events, professional development

Cập nhật gần nhất lúc: 2026-02-25 06:35:02