JOB DESCRIPTION
Respond to comments or text messages according to the script
Receive and distribute leads from sources for sales
Follow customers who have not provided contact information
Update data, divide turns and follow CRM
Customer care consulting via phone, email, Facebook… updating customer feedback to ensure the best customer service
Be on the hotline when customers call and transfer calls to sales consultants
Update information on the roster
Update and supplement information from the customer and transfer it to the support person to complete the paperwork for the customer.
JOB REQUIREMENTS
Creative thinking, good listening, regularly grasping social trends and customer psychology.
Age from 22 years old
Good communication ability, fluent, confident, no lisp, stuttering, no local accent.
Due to the nature of night shift work, it is necessary to arrange hours and work to maintain health and spirit for night work.
Have basic marketing knowledge
Good computer and internet skills; understanding of social networks and e- commerce
Good English communication skills are a strong advantage (English level IELTS 5.5 – 6.0 or equivalent)
Working hours: From 9:30 pm to 5:30 am (from Monday to Friday), Saturday: work online at home
Excellent communication skills (listening, speaking)
BENEFITS
Probation: 2 Month
Working Time: Monday – Friday (from 21:30 to 05:30)
Training:
Dynamic, friendly working environment, preferential welfare regimes
Have the opportunity to work with both Vietnamese and USA teams
Opportunities for long- term stable career development
Long- term special remuneration policy for core members
Environment: Work in a professional, dynamic environment
Annual Leave: 12 days off/year, 12 days off under Night Shift and other days off up to more than 35 days/year.
Benefit:
Enjoy full benefits for employees according to the Labor Law
Unlimited work efficiency bonuses
Welfare regime: annual foreign travel, picnics, holiday bonuses, 13th month salary…
Allowance:
Birthday bonuses, sweet parties, salty parties, YEP…etc.
Gasoline allowance up to 800,000 VNĐ
Nighshift allowance: 3,000,000 VNĐ
Food allowance: 30,000/day
KPI từ 5,000,000 VNĐ đến 10,000,000 VNĐ
