Reverse Logistics Manager

dispute resolution, fraud prevention, platform compliance, and minimizing
financial losses.
This role acts as the primary point of contact with internal teams and
Failed Delivery & Customer Returns (FDCR) process, ensuring fast
external platforms/3PLs, driving accountability and operational excellence in
The Reverse Logistics Manager is responsible for leading the end- to- end
Key Responsibilities
reverse logistics.
• Own and manage the end- to- end FD/CR and dispute resolution
process with e- commerce platforms and last- mile partners.
• Act as the main POC for FDCR disputes caused by platform or delivery-
related issues, ensuring timely and fair recovery.
• Collaborate closely with 3PLs, Warehouses, Finance, Commercial,
and Customer Service to streamline reverse logistics operations.
• Monitor and improve key KPIs including return rate, dispute success
rate, recovery value, and stock loss.
• Identify root causes leading to write- offs and implement corrective
actions to reduce financial losses.
• Lead initiatives on damage assessment, reprocessing, restocking,
and bad stock control.
• Prepare monthly performance reports and recommend operational
improvements.
• Lead and develop a team of 4 FTEs, ensuring productivity,
accountability, and high performance.
• Establish and enforce SOPs for inventory handling and dispute
management.
• Conduct compliance audits and training to ensure adherence to
inventory and risk control standards.
• Partner with Finance on monthly claim reconciliation and
discrepancy resolution.
• Identify operational risks and drive continuous improvement initiatives.

Tet & performance- based bonus
Full salary during probationWFH 1 day/week
Phone allowance
Company- provided laptop
Premium Health Insurance & full statutory insurance
15 annual leave + 3 sick leave days

Cập nhật gần nhất lúc: 2026-01-31 13:15:03