• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up- to- date information.
• Ensures consistency in providing luxury quality of service, food and beverage to the guests.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Be knowledgeable of the hotel’s offerings, special events or promotions to provide most up- to- date information and accurate information to guests.
• Try to remember individual guest’s names and their preferences to extend a personalized service
• Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food- beverage pairings to enhance guests’ dining experience.
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Handling complaints and resolving service ‘Glitches’, keep Manager on Duty updated and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Take order from the guest, ensure all the items are correct, note down and communicate all the special request, show the efforts of upselling
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
• Ensures opening and closing checklist are completed on a daily basis.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Greet all guest warmly upon arrival at the door and escort them to the table
