Restaurant Supervisor At Búp Sky Cuisine

Position Summary:The Restaurant Supervisor is responsible for overseeing daily front- of- house operations to ensure seamless service, adherence to company standards, and a high level of guest satisfaction. This role involves staff supervision, operational coordination, and direct interaction with guests to maintain an exceptional dining experience.Key Responsibilities:Supervise and monitor staff performance to ensure adherence to established service procedures and hospitality standards.Coordinate and allocate work assignments and shift schedules for restaurant personnel.Review and address operational reports submitted by section captains regarding facility conditions, employee discipline, and other relevant matters.Assist team members with pre- shift setup and ensure readiness for service operations.Engage with guests to understand their preferences and ensure their expectations are met or exceeded.Promptly and professionally handle customer complaints and inquiries to ensure guest satisfaction.Oversee food quality before service to guarantee consistency with the restaurant’s culinary standards.Address operational issues beyond the scope of line staff and ensure timely resolution.Prepare and submit detailed daily operational reports to the Restaurant Manager.Contribute to the planning, implementation, and evaluation of training programs for service staff.Monitor and manage restaurant resources, equipment, and inventory to prevent waste and loss.Evaluate employee performance, including regular assessments and probation period reviews.Ensure all staff members comply with company policies, workplace rules, and labor regulations.Perform additional duties and responsibilities as assigned by senior management.

Personal Qualities: Honest, proactive, detail- oriented, responsible, and service- minded
Languages: Proficient in English communication (mandatory); knowledge of additional foreign languages is an advantage
Education: College or University degree in Tourism, Hospitality Management, or a related field
Skills: Strong communication and interpersonal skills, flexible problem- solving abilities, and proven team leadership capability
Experience: Minimum 2 years in the position of Front Office Supervisor or higher
Computer Literacy: Proficient in Property Management Systems (e.g., Opera, Smile, eZee...) and Microsoft Word/Excel

Salary: VND 12.000.000 – 14.000.000 per monthWorking Environment: Friendly, professional, and collaborative workplace with ample opportunities to demonstrate personal competencies.Contract & Insurance: Official employment contract with full participation in Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) in accordance with Vietnamese labor law.Probation Period: 2 month with 85% of official salary.Additional Allowances:One complimentary meal per working shiftParking allowance (if applicable)Working Days: 4 days off per monthService Charge: Applied after successful completion of the probation periodKPI Bonus: Monthly performance- based bonus available13th- Month Salary: Provided in accordance with company policyPublic Holidays: Entitlements as per Vietnamese Labor LawAnnual Leave: 12 days per year

Cập nhật gần nhất lúc: 2025-08-12 15:35:03