Restaurant Supervisor

Customer Service
• Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
• Works closely with the Outlet manager and assistant manager to ensure a friendly and professional working culture and environment for all team members.
• Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
• Works with the Outlet manager and assistant manager to train team members in guest service skills.
• Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
• Ensures daily smooth restaurant operation
• Reports customer issues.
• Holds regular communication meetings and daily briefings
• Ensures that all team members deliver a high level of guest service at all times.
• Ensure the restaurant is clean and well maintained at all time.
• Uses checklists in place throughout the restaurant for opening closing and other processes in all sections, service team, bar team, cleaning team.
• Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
Financial responsibilities:
• Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
• Assists in the inventory management and ongoing maintenance of equipment and other assets.
Events Management:
• Conducts pre- event briefings with team to ensure successful execution.
• Takes enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.

Working knowledge of POS systems (e.g. MICROS)
1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants
Work Experience
Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference
Qualification

- Service charge
- Competitive salary.
- Social Insurance, Health Insurance as Labor Law legislation.
- 12 annual leave per year.
- Meal allowance at the restaurant.

Cập nhật gần nhất lúc: 2024-03-06 15:11:18