General Operation:
- Responsible for operational, service and presentation excellence – specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).
- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.
- Supervise room attendants, public attendants and related associates.
- Co- ordinate the planning of operational staffing, systems and procedures for the residence
- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.
- Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.
Housekeeping & Public area:
- Reports for work on time wearing a clean and tidy, neatly groomed per standards.
- Make sure all equipment and electric device in rooms working well.
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.
- Provide a professional, advisory and executive support service.
- Establish and maintain a regularly scheduled cleaning program- floor care, deep cleaning, changing shower curtains etc. in a beauitful luxury tidy standards.
- Ensure all pantry/store are locked, floor corridor is well cleaned.
- To maintain a high standard of personal appearance and hygiene at all times
- Assure all safety and security policies and procedures are followed.
- Assist with the monthly inventory of housekeeping products and equipment.
- Schedule and supervise deep cleaning floor, glass surface and any other projects.
- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.
- Ensures that the rooms are spotless and continually restocked and straightened.
- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.
Landscape & Gardening:
- Arranging personnel and distributing work.
- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.
- Set up the taking care plan of plants, flowers and garden grounds.
- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.
- Regularly check the quality and quantity of flowers, ornamental plants and gardens.
Event & F&B Services:
- Develop and implement beverage menus.
- Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.
- Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.
- Maintain standards and overlook the food / drink at its best service when serving.
- Florishing and decorating the party table.
Technical maintenance:
- Identify and warn the unit of risks during operation, propose and implement measures to prevent incidents and minimize risks.
- Report maintenance issues to Maintenance/Engineering Department.
- Inform the Engineering Department about cleaning repairs and maintenance work to the Engineering Department.
- Efficiently manage stock control and the maintenance of all equipment.
Security:
- Ensure patrols are carried out in all areas, ensuring safety, security and fire prevention.
- Carry out inquiries and inspections of all security/fire related incidents and submit reports
- Patrol all the areas to detect fires, missing or non- functioning fire safety equipment
- Support/organize firefighting teams in case of emergency
- Assist in investigating and resolving incidents involving guests and management
Others: to undertake any other assinged tasks as set by owner or VVIPs.
