Residence Butler

* General
- Adhere and follow to the concerned outlet service sequence and Standard Operational Procedure
- Perform the best quality and service as Amanoi standard
- Understand and adhere to Amanoi policies and procedures
- Perform a standard of personal grooming and hygiene meet those standard outlined by Amanoi resorts
- Have the product and service knowledge to be able to respond on the guests’ requests
- Perform a courteous and professional service at all times
- Perform the best ability to the guests
* Operational
- Report upon the coming in the outlet to the butler supervisor
- Carefully do the job in order to minimize breakages and wastages.
- Fulfill the guests’ requests and liaise closely with butler supervisor or dept. heads
- Inform on any problems in their assigned villa to butler supervisor or dept. heads
- Maintain the communication with butler supervisor or dept. heads
- Maintain the personal service to the guests by giving the details attention to the guests
- Provide all preparation and mise un –place in the assigned villa before service time
- Assist the head butler or dept heads in filling related documents upon departmental issues or reports
- Anticipate the guests’ needs by observing, asking or reading the profiles
- Assist and perform any other duties directed by Butler supervisor or dept. heads
- Attend the training or refreshment conducted by the butler supervisor or dept. heads
- Attend the briefing conducted by the butler supervisor or dept. heads
- Continuously maintain the cleanliness and maintenance in the assigned villa
- Provide the correct and complete tools and equipment in the assigned villa in order to provide the outstanding level of service
- Continuously notice of any information coming to the concerned outlet (e.g. memo)
- Perform an up- selling procedures to maximize revenue
- Assist the butler supervisor in doing monthly inventory in all the villas
* Benefits:
- JLT health care package for direct family
- 100% insurance on based salary
- Accommodation, full board for staff from other provinces
- Full salary + Service charge during probation
- Incentive Bonus
- 13th Month salary
- Double salary on duty shifts

- Flexible shift
- Great attitude
- Great Interpersonal skill
- Experience in F&B or FO service
- Ability to work indenpendantly with less supervision

Cập nhật gần nhất lúc: 2024-04-03 11:53:15