Reservations Agent/ Nhân viên đặt phòng

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Prepare reports as requested (eg to travel agents, business houses etc)
Record and process reservations made by phone/fax/email
Other tasks as assigned
Accept wait list reservations
Prepare reservation sales reports.
Manage “no show” reservations by investigation and recording of same
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Process amendments to reservations such as extensions, early departures, etc
Record special billing arrangements for groups and conventions

Required Skills:

Proficient in the use of computer
Able to read and write English
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving and organizational abilities.

Qualifications

High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

1- year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience

Full insurance coverage: Social, health, unemployment insurance based on 100% of your contract salary
Competitive salary package: Full gross salary & service charge during the probation period
7 accident insurance: Effective from your first working day
International training & career development opportunities
Annual leave entitlement: Calculated from the first day of probation
Internal benefits: Complimentary staff meals, uniform, employee engagement activities, labor union membership & more
Annual salary review
A dynamic, professional, and multicultural working environment
Flexible working schedule: 5 working days/week with 2 days off
12 Annual leave per year
Other benefits in accordance with hotel policies

Cập nhật gần nhất lúc: 2025-10-22 05:00:03