Reservations Agent/ Nhân Viên Đặt Phòng

• Upsell additional services and room upgrades by highlighting the bene|ts and features, aiming to enhance the guest’s stay and increase hotel revenue.
• Handle modi|cations, cancellations, and special requests to existing reservations, ensuring changes are accurately rejected in the system and communicated to relevant departments.
• Compile and maintain records of reservation data, including occupancy statistics, cancellation rates, and revenue generated, for use in reports and analysis by management.
• Coordinate with the front desk and housekeeping departments to manage room inventory and ensure guest preferences and special requests are met, such as room location or early check- in.
• Calculate room rates and provide billing information, including explaining the breakdown of charges, discounts applied, and payment policies.
• Process incoming reservation requests from guests via phone, email, or online booking platforms, ensuring all necessary information is collected and accurately entered into the hotel’s reservation system.
• Resolve guest complaints related to reservations by offering satisfactory solutions, such as room changes, discounts, or complimentary services, to maintain high levels of customer satisfaction.
• Provide detailed information to potential guests regarding room availability, rates, amenities, and hotel policies, helping them make informed decisions.

Proficient in office information technology skills such as: Word, Excel, OutLook.
Have skills in organizing, managing records and handling problems quickly.
At least 1 years of work experience in Hospitality Industry

Friendly, young and dynamic yet challenging working environment.
Attractive & competitive salary

Cập nhật gần nhất lúc: 2024-05-08 20:20:03