Reservation Supervisor| Giám sát đặt phòng - Based tại Tp. Hồ Chí Minh

- Operate office equipment such Opera, Tidio Chat, word, excel, phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Prepare handover documents for Reservations, including FO filing, VIPs, Month- end reports.
- Deal with wholesale and travel agent’s contracting and quotations from time to time, from overseas and local market.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Deal with Resort staff for ensuring current documents, information is up to date and accurate.
- Maintain paper and electronic filing systems for records, correspondence, and other material for reservations and internal processing.
- Complete forms in accordance with company procedures.
- Analyze, prepare reports on reservations and sales data such as room types, revenue, ADR, patterns, top accounts.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Make copies of correspondence and other printed material.
- Greet visitors and callers, handle their inquiries where possible, work with the team for proper handling.
- Open, read, route, and distribute incoming mail and other material, and prepare answers to routine emails for booking Spa, Dinner, Photographers, special requests.
- Compose, type, and distribute meeting notes, routine correspondence, and reports.
- Book flights for guests with appointed travel agency, ensuring high- quality information and assurance of company standards to meet guest expectations and protect resort revenue.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed.

Làm việc tại Q1- Tp. Hồ Chí Minh
- Luôn sẵng sàng học hỏi, tiếp thu kiến thức mới với thái độ tích cực.
- Kỹ năng giao tiếp trôi chảy bằng tiếng Việt;
- Có khả năng làm việc với áp lực và đòi hỏi ghi nhớ nhiều chi tiết;
- Tinh thần trách nhiệm cao;
- Kỹ năng giao tiếp lưu loát bằng tiếng Anh;

Social & Accident Insurance.
Participate in statutory insurances at 100% salary rate.
Bonus up to 13th and 14th month (based on business situation).
5 complimentary nights at Six Senses resorts after 12 months of employment.
Duty meals.
Participate in Training Programs of the Company.
Opportunities to develop career further in luxury hospitality segment.

Cập nhật gần nhất lúc: 2024-03-07 10:55:14