Reservation Sales Agent / Nhân Viên Đặt Phòng

- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Follow proper escalation procedures when addressing guest concerns
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.

- Reservation background;
- Willing to work overtime and can start as soon as possible
- Hospitality background and service mind;
- Fluent English, strong communication skill and problem solving skill;

- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- Eligible to receive 100% service charge from the second month of working;
- Attractive remuneration package and 13th month salary;
- 02 months of probation with full salary and social insurance;
- Uniform and duty meal provided by hotel;
- Associate special discount for hotel rooms and F&B services at International Marriott properties
- Local and International training course;

Cập nhật gần nhất lúc: 2026-03-14 13:10:02