Reservation Officer

Reservations Management:
Assist guests in selecting the most suitable rooms and packages based on their preferences and needs.
Accurately enter guest information and booking details into the reservation system.
Send out prompt and professional booking confirmations.
Handle reservation requests through various channels, including phone, email, and online booking platforms.
Customer Service:
Maintain in- depth knowledge of the hotel&039;s services, amenities, and special offers for effective upselling.
Assist with modifications, cancellations, and special requests, ensuring the best possible guest experience.
Provide exceptional customer service to guests, addressing their inquiries, requests, and concerns in a courteous and friendly manner.
Inventory Management:
Monitor room availability, rates, and occupancy to maximize revenue.
Stay informed about ongoing promotions, packages, and discounts to inform guests of available options.
Collaborate closely with other departments, such as the front desk and housekeeping, to ensure a smooth guest experience.
Team Collaboration:
Work closely with the entire hotel team to guarantee a coordinated guest experience.
Participate in training programs and meetings to stay updated on hotel policies, procedures, and industry trends.

Proficiency in reservation software and booking systems.
A guest- centric attitude with a passion for delivering unparalleled service.
Exceptional problem- solving abilities and attention to detail.
A degree in hospitality or a related field is a plus.
Ability to thrive in a fast- paced environment and adapt to changing situations.
Previous experience in a reservation or customer service role within a luxury hotel is highly desirable.
Outstanding communication and interpersonal skills.

A supportive and inclusive work environment with opportunities for career growth.
Competitive salary with performance- based bonuses.
Ongoing training and development opportunities.
Employee recognition and awards programs.

Cập nhật gần nhất lúc: 2024-01-30 12:14:23