Reservation Manager - Quản Lý Đặt Phòng

WAFAIFO RESORT HOI AN
Mức lương
Đang cập nhật
Địa điểm làm việc
Hội An, Quảng Nam
Kinh nghiệm yêu cầu
1 - 2 năm kinh nghiệm
Chi tiết tin tuyển dụng

Mô tả công việc

- In conjunction with Revenue Team, take care rate code update and rate breakdown.
- Work in liaison with the resort communication and sales departments as a team.
- Support the Director of Sales and Reservation with initiatives and ideas how to promote group room business and event business.
- Conduct reservation related trainings for the reservation team.
- Ensure all related reservation systems/tools are configured correctly, validated and working to full capacity.
- Ensure all requests of arrivals are accommodated and special requests are well highlighted to related departments.
- Promote and conduct upsell strategies/opportunities within the reservation team.
- Ensure the website booking process is maintained up- to- date and functional.
- Always act with urgency to any booking requests while always paying attention to details.
- Utilize the rate strategy/structure provided by Director of Sales and Reservation. Be empowered to take rate decisions to not lose a booking.
- Always ensure the reservation team has the latest updated promos and rate structures and follows the “selling” guidance by the Director of Sales and Reservation.
- When time allows, support the Director of Sales and Reservation in discovering and maintaining relationships with key group business partners.
- Daily, weekly check and overlook inventory, forecast especially high demand periods to make sure not miss chance to maximize OCC, REV
- To lead and manage all relevant incoming FIT and GIT booking requests from A – Z in.
- Proactively promote all outlet of the resort.
- Be skilled in utilizing yielding opportunities to maximize room inventory.
- Manage all relevant Banquet Event Orders (BEO) and communicate accordingly to relevant operational team members in conjunction with Director of Sales and Reservation.
- In conjunction with Director of Sales and Reservation, prepare and implement training Department SOP if required.
- Work with the Revenue Executive and the Director of Sales and Reservation for month end reporting.
- Develop and maintain a solid motivated and engaged reservation team to ensure the reservation department can maximize any relevant business opportunities.
- When time allows, proactively organize and conduct monthly telemarketing calls to group related corporate, agencies and organizations.
- Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points in the reservation system.
- Work with Revenue Executive for assessing, analyzing and pricing FIT, GIT and F&B business strategies.
- Any other reasonable requests made by the Director of Sales and Reservation.
- Daily, weekly and monthly reporting as requested by Director of Sales and Reservation.
- In conjunction with FOM in room assignment (do not move) in advance for special room assignment requests
- Conduct site inspections related to group room/event business to support awareness of our products and to secure the business.
- Support in driving maximum revenues of preferred hotel rate/package products by applying relevant selling strategy guided by the Director of Sales and Reservation.

Yêu cầu công việc

- Proficient English language skill.
- Priority for talents from Hoi An or nearby areas
- Experienced in Reservation Manager.

Cập nhật gần nhất lúc: 2024-04-03 13:46:27

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WAFAIFO RESORT HOI AN

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Trụ sở: Cập nhật

Thông tin chung

Ngành nghề
Khách sạn - Nhà hàng
Cấp bậc
Quản Lý / Trưởng Phòng
Kinh nghiệm yêu cầu
1 - 2 năm kinh nghiệm
Trình độ yêu cầu
Cử nhân
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Nhân viên toàn thời gian
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
07/04/2024
Mẫu CV đẹp

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