Reservation Agent/ Nhân viên Đặt phòng

Technical responsibilities / Trách nhiệm kỹ thuật
· To handle all group tours/ conventions from the initial blockage to the rooming
lists.
· To manage telephone, fax and email enquiries in a prompt and professional
· To record all reservations neatly and accurately on prescribed forms.
· To assist in the day- to- day operations of the Reservation Department
· To perform daily, weekly, monthly tasks as per department’s checklist.
manner and in accordance with company standards ensuring accuracy and
attention to detail at all times
· To understand seasonal and historical trends and work within them to ensure
maximum occupancy and average room rates
· To identify new contacts and pass sales leads on to the relevant sales office
· To check any no- show and cancellation report with the correspondence and keep
· To produce quotations and written confirmation to all clients
the record in the file.
· To ensure bookings are guaranteed and no show charges/late cancellation
charges are applied where appropriate; and Reservations policies and procedures
To coordinate with the travel agent and update the room allotment
are followed to ensure Guest satisfaction

Thân thiện, nhanh nhẹn, có khả năng làm việc nhóm, có tinh thần trách nhiệm.

Thỏa thuận

Cập nhật gần nhất lúc: 2026-03-02 17:00:04