Receptionist/ Nhân Viên Lễ Tân

- Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
- Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.
- Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
* BENEFITS:
- Training Courses
- Probation with full salary
- Team building/Year End Party.
- Award for excellent employee of the month
- Other will follow The Labour Law
- Annual Leave 12 days per year
- Company will pay full insurance fee and base on actual salary. And insurance will be applied from the first working month
- 13th month salary
- Birthday Celebration every month
- Negotiate base on the experiences

- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.
- Ability to communicate in English well.
- Agility, honesty, effective communication skills, willingness to work in shifts including night shift, overtime, public holidays.
- Skilled in handling situations, under high pressure.

Cập nhật gần nhất lúc: 2024-04-03 13:46:21