Receptionist - Lễ Tân Khách sạn

To provide information and assist all guest.
To remember and use guest’s surnames whenever possible
Send daily report – guest arrival and departure stay over FCC to Hotel Manager & Vice Chairman at 6PM
To take over duties from previous shift
To take reservations and record them in reservation logbook, master booking file.
Take messages upon request; handle guest wake up calls
Be familiar with all room types and rates in the hotel and their availability status; up- sell whenever possible.
Register temporary residence online for all in house guest
Check and reply email booking
Send newsletter, hotel promotion for all guest in guest database
Fill in, update information in registration cards in database and file registration cards in folder.
To handle all keys for guests as requested and keys for all department
It is strictly forbidden to make personal calls from the Switchboard /PBX/
Handle guest complaints promptly according to established procedures and then report to Supervisor/ Manager and record in guest comment to send it to Hotel Manager and Sale in daily report
Maintain a well- groomed appearance and a tidy work area.
Return passport, ID upon the guest check out
Post all room charges without delay and note advance deposit in “room guest list”
To handle all inter- hotel, outside calls
Check all the vouchers received by checking.
Welcome guests upon arrival and check in according to established standards and procedures.
Send Daily report- daily occupancy, guest comment to Hotel Manager and Sale Department in shift (9am & 6pm).
To attend meetings and trainings classes when required to

Can work under high pressure, team- work as well as independent- work.
Be pro- active, creative, decisive, keen, and flexible in handling duties.
Possess integrity and honesty
At least 1 year experience.

- Other skills:

Teamwork spirit, flexibility, sense of responsibility and well- organized manner.
Good spoken and written English skills.
Good computer skills and typing skills (including Microsoft Office capability)
Strong communication and interpersonal skills across all levels of the organization

Annual leave
Competitive Base salary monthly service charge and bonus

Cập nhật gần nhất lúc: 2024-03-16 22:50:31