Receptionist

- Welcome and friendly guests.
- Invite guests to rent rooms with higher prices to maximize revenue for the hotel.
- Information for the relevant department on the situation of the guests, the promotion guests are enjoying to coordinate to serve guests.
- Ensure compliance with hotel policies, standards and procedures.
- Read logbook to perform content of work
- Perform other related works and at the request of superiors.
- Observe the lobby area to promptly detect suspicious events, notify the security coordinator to monitor.
- Receiving requests and complaints of customers, immediately processing the information received, if it is beyond the authority to handle, notify the manager in the shift.
- Handling situations outside guests visiting guests staying.
- Perform procedures for changing rooms for guests according to the process.
- Log in and update the information of guests to the system correctly.
- Take care of the lobby area, working area, equipment to ensure tidiness and cleanliness.

Excellent organizational skills
Ability to be resourceful and proactive when issues arise
Solid written and verbal communication skills
Customer service attitude
Proficiency in Microsoft Office Suite
Multitasking and time- management skills, with the ability to prioritize tasks
Hands- on experience with office equipment
Proven work experience as a Receptionist, Front Office Representative or similar role
Professional attitude and appearance

Other Bonus: According to the company&039;s regulations.
Salary: 5,000,000- 6,000,000/month
Training: According to company regulations.
Monthly Bonus: Service Charge

Cập nhật gần nhất lúc: 2024-04-09 15:55:30