Reception Supervisor - Trưởng nhóm lễ tân

- Check the status of rooms with customers every night and check with the room department to avoid errors.
- Track the payment of long- term stay guests and guests exceeding the deposit limit. Make invoices one day in advance for business guests and VIP guests.
- Regularly updated the latest information on products and services of the hotel to disseminate to the staff.
- Training on skills and skills for employees.
- Report immediately to the Head of the Department about any unusual issues occurring during the shift.
- Collaborate with Security to ensure the safety of guests, in person to solve problems related to the loss of guests&039; property.
- Control, support check- in, check- out activities of Receptionist. Keep track of room availability during the day; directly check and coordinate the preparation of the VIP room.
- Arrange rooms in accordance with the requirements of guests.
- Perform other duties, as assigned.
- Coordinate with Security to closely monitor the procedures and regulations on visitors during the shift.
- Track inventory and demand for forms, stationery of the department and offer additional supplies.
- Assisting the Head of the Department in developing standards and operating procedures of the division.
- Evaluate the results of work completion of employees monthly.
- Check the lock card from the living room to make sure it is always working properly.
- Coordinate with other parts of the hotel to solve customer complaints immediately and quickly. Then record it in the logbook or report to ask for advice on issues outside the authority.
- Check guest profile to ensure guest information is updated fully and accurately.
- Make records of the incident, coordinate with the security department in case of an incident or emergency: accident, fire ...
- Check the logbook to timely handle guest information.
- Resolve the requests and complaints of guests within the permitted authority, if beyond the handling competence, they must report to the Head of the department.

- English TOEIC or IELTS points or equivalent, priority to know more foreign languages.
- Having a good memory, active and flexible.
- Ability to influence and manage the group.
- Understanding the psychology of customers.
- At least 2 years experience working as a receptionist at 4- 5- star hotels.
- Negotiating skills, training skills, good communication skills.
- University graduate or higher major in tourism management, business administration, foreign languages ​​...
- Knowledge of diplomacy.
- Understanding of social aspects in life, history, tourist attractions.
- Master the accommodation rules.
- Fluency in office computer and other software.

_ Service charge
_ Competitive salary and package
_ Professional working environment

Cập nhật gần nhất lúc: 2024-03-10 12:20:36