Ensures prompt processing all vendor credit requests and vendor credit memos, as well as the prompt return of rejected products to vendors.
Responsible for the timely and accurate processing of all receipts into the Hotel&039; computer system, including the daily reporting of all receiving activities to the Materials Manager and the Accounting Department.
Ensures NO expired items or goods have been received from suppliers/ vendors.
Responsible for the accurate, timely receipt and strict accountability of all goods and services received by the hotel.
Ensures the security and maintenance of a clean and organized receiving area, including the receiving office, receiving dock, and adjoining areas.
Assists in monthly inventory counts and reconciliation.
Strictly adheres to all policies regarding the receiving/ issuing of items/ goods in the Hotel.
Ensures all items received from the suppliers or contractors meet the Hotel requirements and specifications.
Ensures that all associates deliver the brand promise and always provide exceptional guest service.
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
Encourages associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Ensures a strong professional relationship with all levels of associates within the hotel, taking an active interest in their safety and development.
Ensures the timely clearance of all freight from forwarders, customs clearance of inbound freight, and other activities required to ensure prompt delivery of imported materials to the hotel.
Ensures the quantities of all items received are accurate to the purchase order.
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
Thorough understanding of the iScala / Birch Street system (Materials Procurement System).
Maintains positive guest and colleague interactions with good working relationships.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily if no immediate solution can be found, whilst feeding back a prompt follow up.
Ensures proper documentation of all receiving activities, including local and imported materials.
Yêu cầu năng lực và trình độ chuyên môn:
University degree or college diploma in Commerce, or Business Management or Administration.
University degree or College diploma equivalent Charter Institute of Procurement Supply (CIPS).
