Quản Lý Tiền Sảnh | Front Office Manager

· Understand the hotel&039;s policy on guaranteed reservations and no- shows.
· Oversee the management of the guest history and profile system in conjunction with the Reservations Manager. 
· Have a thorough knowledge of all facilities and services offered by the hotel including the type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the resort, and reservation coding. 
· Support the Director of Rooms and focus on the rejuvenation of the room experience. · Work in partnership with Guest Services, Reservations, Housekeeping, and F&B to ensure guests’ needs are determined /met and oversee the overall smooth operation of guest arrivals. 
· Process advance deposits on reservations. · Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort. 
· Assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.   
· Ensure that all set policies, procedures, and best practices are in place and rigorously enforced. 
· Operate the property consistent with all legal, statutory, and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices, and budgetary controls are implemented, reviewed, and maintained to ensure the successful operation of the hotel.
· Instill a cost- focused philosophy through training and education.

· Fluent in English; I understand that additional languages are preferred.
· 2 to 4 years of Front Office / Guest Services experience including supervisory experience, or an equivalent combination of education and experience.

- Duty meals.
- Medical & accident insurance.
- Transportation from/to resort & staff house.
- Fully furnished accommodation with housekeeping service.
- Relocation & annual home leave ticket.
Other benefits will be discussed during the interview process

Cập nhật gần nhất lúc: 2024-03-21 10:40:37