Quản lý Spa - Spa Manager

JOB PURPOSE
To oversee the overall operations of the Spa department, ensuring exceptional service quality, maximizing revenue, and developing a high- performing team through effective training and leadership. The Spa Manager is responsible for strategic planning, guest satisfaction, financial performance, and compliance with company standards.
KEY RESPONSIBILITIES
SERVICE QUALITY & OPERATIONS
Resolve guest complaints promptly and professionally.
Develop and update spa service menus and packages based on market trends and guest preferences.
Conduct regular inspections of spa facilities to ensure cleanliness, safety, and ambiance.
Monitor guest feedback and implement service improvements.
Ensure consistent delivery of high- quality spa services aligned with brand standards.
Ensure compliance with health, hygiene, and safety regulations.
REVENUE & BUSINESS PERFORMANCE
Analyze financial reports and implement cost control measures.
Monitor daily sales, service bookings, and retail performance.
Develop and execute strategies to maximize spa revenue and profitability.
Collaborate with marketing and sales teams to promote spa services and packages.
Manage inventory and procurement of spa products efficiently.
TEAM MANAGEMENT & TRAINING
Ensure all team members adhere to company policies and grooming standards.
Conduct regular training sessions to enhance service skills and product knowledge.
Evaluate staff performance and provide constructive feedback.
Develop career paths and succession plans for spa staff.
Lead, motivate, and manage the spa team to achieve performance goals.
ADMINISTRATION
Prepare departmental budgets, forecasts, and reports.
Maintain accurate records of staff training, guest feedback, and operational metrics.
Oversee compliance with internal procedures and external regulations.
Ensure proper scheduling and shift planning to optimize manpower.
PERFORMANCE EVALUATION CRITERIA
Staff development and retention
Mystery shopper results
Cleanliness and maintenance of spa facilities
Operational efficiency and compliance
Guest satisfaction scores and feedback
Revenue growth and profitability

Key Competencies / Yêu cầu kỹ năng
• Good English and Vietnamese communication skills
Kỹ năng giao tiếp tiếng Anh và tiếng Việt tốt
• Strong presentation and training delivery skills

Attractive income package
Hưởng 100% lương và phí phục vụ từ thời gian thử việc
Professional working environment with many opportunities for career advancement
Training and development under Accor’s training programs
Môi trường làm việc chuyên nghiệp cùng nhiều cơ hội thăng tiến
Được đào tạo và phát triển theo chương trình đào tạo của Accor
Mức thu nhập hấp dẫn
Other Heartist benefits according to Accor programs
Tham gia bảo hiểm từ thời gian thử việc, kèm bảo hiểm bổ sung cho người lao động
Receive 100% salary and service charge from the probation period
Participate in social insurance from the probation period, plus supplementary insurance for employees
Quyền lợi khác của Heartist theo chương trình của Accor

Cập nhật gần nhất lúc: 2025-10-29 08:30:03