OPERATIONA
Ensure through effective supervision that all services offered at the Spa, Hydrothermal Garden, Health
Club, Gym and Gallery are carried out with utmost professionalism, efficiency and courtesy.
Ensure all guests and visitors to the premises leave with a pleasant experience.
Maintain and promote an atmosphere of tranquility and peace in the premise areas at all times.
Oversee, supervise and monitor all facets of daily operations.
Ensure facilities are clean and well maintained at all times.
Assist subordinates during peak periods and during shortage of manpower.
Participate and assist in the development of Job Description manuals for each position within department.
Conduct inspection tours of the premises.
Maintain and enhance guest satisfaction through effective relations and inter- personal skills.
Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
FINANCIAL
Ensure that expenses are in line or below Department’s Operational Budget and that costs are strictly
Participate and assist in a preparation of Annual Department Budget.
controlled.
Responsible and accountable for the Profit & Loss of the outlet.
Introduce improvements and adjustment to ensure the facility is cost- effective and profitable.
Able to analyze all financial key factors i.e. capture rate, number of guest, number of therapist, average
MARKETING & PUBLIC RELATIONS
rate, therapist productivity in order to develop strategy to achieve budget.
Create and present a marketable facility, merchandise display, and program, at all times.
Ensure that the Spa & Gallery had good awareness within hotel, local area, website and etc.
Entertain regular and potential clients.
Maximize sales of in- house facility, merchandise, and products through effective promotion.
Attend sales and promotional events as appropriate and as directed.
Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
ASSOCIATE RELATIONS
Ensure all subordinates are punctual for duty and wear correct uniform with name tag at all times.
Ensure all subordinates project a professional image and pleasant disposition to enhance guests
experience at all times.
Build an efficient and productive team of associates by taking an active interest in their welfare, safety,
training and development, and through effective counseling.
Ensure that all associates have a complete understanding of policies, procedures, rules and regulations of
rganization and hotel.
Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for
improvements.
Take appropriate disciplinary action against offenders who repeatedly violate company’s rules and
Interview new associates in liaison with Human Resources Department.
Propose associates’ annual vacation and schedule Public Holidays off- in- lieu during off- peak periods.
regulations, and policies and procedures.
Ensure that associates are hired according to requirements and specifications for an appropriate position.
TRAINING
Conduct orientation program and training courses for new associates and regular “refresher” courses for
Ensure that associates attend training to develop themselves, minimum 5 hours per associate per month.
existing associates. Ensure that new associates attend hotel’s orientation program before commencing
work as well.
Regularly update and improve training to reflect on current industry standards, trends and customers’
expectations.
Job Description – Spa & Gallery Manager Page 3 of 5
KEY RESULT AREAS (Continued)
ADMINISTRATION
Ensure that respective division’s monthly reports and correspondences are completed and punctually
and accurately.
Plan and effective schedule associate’s roster to maximize manpower resources.
INVENTORY
To review stock and propose strategies as well as implement the action plans in order to achieve effective
stock management
To ensure stock control policy and procedure are strictly followed and monitor the accuracy of stock
To monitor stock replenishment, re- order procedure and ensure out of stock situation is eliminated
transfer, RTV and other stock related documentation prepared by store and individual outlet
To ensure proper procedures between accounting and operations are executed in effective manner in the
area of coordination.
