• Responsible for in- store revenue. Every month, together with the compliance control department, carry out inventory according to the Company&039;s regulations.
• Maintain and manage the quantity and quality of goods entering the store by maintaining regular contact with suppliers and carriers.
• Develop promotional campaigns, seasonal discounts such as special holidays or customers&039; birthdays, make changes such as opening hours…to increase sales for the store.
• Building, managing and training sales staff.
• Understand daily sales revenue, sellable codes, unsold codes, reasons for not selling, promotions.
• Coordinate with departments to implement the common goals of the store.
• Train and supervise all levels of employees, providing advice and guidance on product knowledge with the aim of developing an understanding and efficient workforce.
• Manage, guide, inspect and supervise the work of employees at the store.
• Awareness of retail trends in the market, exploring the current and future ways of operating of competitors. At the same time, build and develop a strategy to build relationships with current and potential customers, there by understanding their requirements to find out the direction of service development.
• Complete the store&039;s operational goals by planning and assigning specific tasks to employees, monitoring and tracking work results.
• Regularly meet and discuss with employees to review the performance and processes of the store and inform employees about the company&039;s policies, plans, and directions.
• Contact press and communication agencies, school representatives…in order to implement effective marketing campaigns for the store&039;s products.
• Coordinate with other departments:
- Work with the delivery department to ensure the goods are on time
- Work with the marketing team to develop content to support sales (consulting scripts, promotional messages, etc.)
• Store image management: ensure to always comply with company standards including:
- Outside the store: Facades, sides, signs...
- In the store: Cabinets area, shelves displaying goods, POSM, storage area...
• Perform other tasks assigned by superiors.
• Comply with the Company&039;s processes, regulations, and standards
• Resolve customer feedback and complaints.
