Quản Lý Chăm Sóc Khách Hàng

We are looking for Customer Service Leader to join our team and provide the best service to our customer
You will be working at the newest O2O e- commerce platform at Viet Nam. English – Chinese – Vietnamese spoken. You will lead the customer service team and provide the best customer service to our customers.
YOUR SKILL AND EXPERIENCE
• Willing to support customers every time they need.
• Team leader experience: at least 2 years, team size from 10
• Develop training plans for your team members.
• Monitor and improve processes to improve KPIs, customer experience, and work productivity.
• Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs.
• Willing to travel as needed to meet clients and attend events for renew, upsell, …
• English or Chinese: fluently
• Proactive at solving problem, collaborate with other groups / departments to achieve business goals.
• Experience with e- commerce/logistic industry or relevant industries.
WHY WILL YOU LOVE WORKING HERE?
• KPI bonus
• 15 days annual leave
• Annual trip
• 13 + 14th bonus
• Base salary: negotiable (20- 30 gross)
• Insurance full gross salary

To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
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Our company simply cannot function well without teams of people working together. That said, we provide numerous team- building activities and events for you and your team to nurture meaningful relationships between every individual.
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Ever feel stuck with your career? We don&039;t hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.
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In need of a laptop or certain devices specifically for work? It&039;s on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.

Cập nhật gần nhất lúc: 2024-04-26 13:25:25