Quality Control Intern (French Speaking)

Main tasks:
Receive all required information and conduct a quality control report
- Record received data
- Conduct monthly and annual quality control report and send it to related departments.
- Conduct immediate quality control report and send to related departments to resolve urgent issues
- Receive feedback form and issues report from the Operation Department
- Receive issues reports and client feedback from the Sales Department
- Quality call: contact with traveler on spot via phone to get feedback (for French & English market)
- Receive the inspection report from the Product and Operation Departments
Provide Quality Control for the Operation Department (including guides)
- Coordinate with Operation Department to supervise guide assignment list and create guide loyalty program using results of quality control report and feedback forms
Provide Quality Control for the Sales Department
- Support the Sales Team Leader to improve production knowledge / training to the Sales Department in Vietnam and improve communication and understanding of all market expectations
Provide Quality Control for the Product Department
- Coordinate with the Product Department in Vietnam and SDM of all markets to improve existing products and create new products for important existing clients or new clients
Provide Quality Control for the Marketing Department
- Coordinate with the Marketing Department and BDM (Business Development Manager) of all markets for dedicated marketing materials: blog, newsletter, B2B content review, webinar training, product presentation, etc.
Provide Quality Control for the Contracting Department
- Coordinate with the Contracting Department of all markets to upgrade the quality of suppliers
Other tasks:
- Other tasks if required
- Review and translate template messages to travelers or program texts to French and English, according to Operation Manger, Sales, and Production’s request.
- Participate in inspection trips if required.
- Interview new French speaking guides and staff, according to Operation Manger and HR’s request

Competency
- Characteristics: pleasant personality, positive attitude, open- minded, honest, active and decisive
- Good analytical and problem- solving skills and strong decision- making skills
- Self- motivated to learn new concepts and participate in new projects
- Good knowledge of tourism field, including hotel and tourism management
- Good computer skills (Excel, Word, and Outlook)
- Good planning and organisational skills to balance and prioritise work
- Good communication skills
- Fluent in French & English language
Education
- University: Bachelor’s in Hotel Management/Tourism/Foreign Languages or other related fields

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Cập nhật gần nhất lúc: 2025-03-08 19:20:02