- Follow up the daily production process and represent customers to ensure product quality.- Monitor and analyze First Pass Yield (FPY), trends, top defects, pareto daily to take timely actions.- Use systems to record product history, track and colabrate with cross- functional teams for effective action as well as correct due date.- Release Process Instruction (PI)/ Visual Aids.- Perform New Product Introduction (NPI) and create to submit First Article Inspection (FAI).- Perform Material Review Board (MRB) on sustained/ mass production products.- Perform Return Merchandise Authorization (RMA) process while recieved feedback from customers.- Monitor and control activities might include in- process / final inspections/ customer feedbacks.- Responsible for investigating and releasing 8D reports for customer feedback and internal issues.- Handle Failure Modes and Effects Analysis (FMEA), Production Part Approval Process (PPAP), Process Control Plan- (PCP), Certificate of Compliance (CoC), Corrective and Preventive Action (CAPA).- Review risk/ impact assessment to define the disposition of process non- conformance to control.- Assure quality of process, maintain process conformance, and assure actual practices and process requirements are aligned.- Support and focus corrective action efforts and utilizing the SPC data, control chart and corrective action tracking package and create and implement any meetings, procedures, or team- building concepts as necessary as part of the corrective/preventative effort.- Follow customer acceptance, field failure, Defects Per Million (DPM) to have improvement solution.- Build, maintain and improve the documentation system of the quality department.- Work with internal audit and external audit teams such as customers, ISO organizations, NADCAP, etc.- Working closely with customers, driving quality meetings with foreign customers, directly receiving complaints, expansion requests, periodic quality reports and quality improvement suggestions to customers.- Lead program of continuous improvement, lean 6 sigma, DMAIC, etc.- Responsible for the main training for the team on the standards of quality and workmanship.
