Quality Control & Customer Care Executive

Quality Control:

Inspect tour services for better quality.
Monitor all services provided to clients. Assure that all products and services in tours will meet the set quality standards of our company by telephone calling or escorting.
Suggest and/or conduct training sessions to make the internal team familiar with the standards to be met.
Coordinate the customer feedback, and report frequently.
Train freelance tour guides on our standards and improve their performance through customer feedback.
Implement scheduled and non- scheduled control checks on tours, cruises, transportation, restaurants and other services.

Customer Care:

Manage day- to- day courtesy interactions with customers, including:

Investigate customer&039;s problems and find solutions;
Collect feedback from clients and report frequently.
Resolve complaints and order issues;
Handle all incidents that cannot be resolved by tour guides;
Communication with Agents via phone/email to respond and discuss about customer complaints and praise.
Meet & assist customers’ incidents on site (daily and ad- hoc);

Fluent in English (both speaking and writing are required).
Good communication skills and problem- solving skills.
Enthusiastic, proactive and responsible.
Service- minded and have good relationships with suppliers in tourism.
Ready to travel.

Competitive salary with incentives every 3 months, 13th- month salary and holiday bonuses;
Working from Monday to Friday;Lunch allowance;
International, fair and transparent working environment;
Workshop, sports club for free;
Training weekly;
Premium health care insurance package;
Periodic health examination;
Team building, company retreat and traveling opportunities.

Cập nhật gần nhất lúc: 2024-04-29 19:30:13