Quality Assurance

Other duties as assigned.
Provide feedback and coaching based on quality audits, complaints, and seller satisfaction.
Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes.
Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.
Provide information to assist in the performance feedback and to increase motivation concerning Contact Center quality concerns.
Analyze the root cause of the issue and be able to design an action plan.

Knowledge of Contact Center/Telesales methodologies and operational principles is a plus.
High level of accuracy and attention to detail.
English skill: fluent, presentation.
At least 6 months experience in QA/QC position.
Advanced knowledge of MS products, particularly Excel.
Excellent communication skills – Analytical, able to analyze data and draw insights.

Salary: negotiation
Insurances followed Vietnamese Labor Law
13th month salary, Bonuses, gifts for Holidays
Position promotion, salary increase: once/year
Activities: Birthday party, Employee engagement activities
Periodical bonus: twice/year

Cập nhật gần nhất lúc: 2024-03-29 16:10:23