Quality Assurance Specialist - Travel App

Generating process and guidelines for CSR’s to adhere.
Ensuring contact reason categories are tagged correctly.
Training CSR’s on soft skills, call handling, ticket handling and communication skills.
Analyze the root cause of issue and able to design action plan.
Remarks to improve on their communication and overall quality performance.
Training CSR on new implementations and process changes.
Providing feedback and coaching based on quality audits, complaints and seller satisfaction.
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards.

University/Colleges required.
Strong organizational, planning, prioritization skills.
Intermediate to advanced reporting skills.
At least 1 year of experience in developing and implementing quality assurance programs in a call center environment.
Good at English both written and spoken.
Ability to solve problems quickly and independently while working in a fast- paced environment.
Excellent ability to identify and analyze data for trends.
Ability to multitask and perform in constantly changing environment.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-14 09:48:29