Position purpose: Quality Assurance Specialist is responsible for monitoring, inspecting, and proposing measures for entire Supply Chain to correct or improve the company&039;s final products and processes in order to meet customer satisfaction through established quality standards and compliance.
ROLE AND RESPONSIBILITIES
PRODUCTS CONFORMITY
Evaluate the product quality, to execute lab tests and self- declaration application.
Work with plants QA to understand material knowledge to advise for MKT & Sales as well as customers if any.
Ensure that incoming inspection of importing is properly done on all supplies.
Confirm the new items matching with local related regulation on Raw Material, Product information on packing / Leaflet, etc.
PACKAGING
Make sure the VN label on products comply with Vietnam regulations.
Set up the packing procedures with the MKT & Sales departments and ensure that the packaging is developed so that no damage will occur to the products during storage and transportation to the distributors.
QUALITY AUDIT IN WAREHOUSES
Record all the findings and instruct re- control in case of failure.
Ensure that incoming inspection for TPS products are made.
Initiate corrective actions when needed.
Organize regular quality audits at the warehouses in order to make sure that the overall product quality as well as the packaging meet Tupperware standards.
QUALITY COMPLAINT FOLLOW- UP
Issue a monthly report on the quality complaints of the whole area and send this report to management.
Be the contact point for the marketing and sales organization in terms of product quality and complaints.
Report on a monthly basis the quality complaints status to the Area Quality Assurance Director.
Initiate the appropriate form and record all data related to the quality complaint.
Customer complaints are included & reviewed monthly.
Analyze the complaints and take the necessary actions to respond the customers.
SHIPPING AND IMPORTATION
Other tasks assigned by Line Manager.
Save documents and supply to state agencies request for inspection.
Contact warehouse to guide delivery shipments as planned.
Work with forwarder to ensure complete the procedures and import documents (Customs declaration form, invoice, Packing list, B/L, C/O...).
Solve problems incurred in the delivery and receipt of goods.
