Position Summary :
Monitor regulatory compliance, maintaining ISO certifications, conducting audits, and implementing continuous improvement initiatives related to product quality and environmental impact.
Responsible for ensuring compliance with Quality Management System (QMS) and Environmental Management System (EMS) standards in Dunlopillo Vietnam
Key Duties & Responsibilities
QMS Compliance
Ensure adherence to ISO 9001 and company defined quality standards for mattress manufacturing
Work closely with Production & Quality teams on the Pre- Production Approval (PPA) processes during mock- up/sample development stage, and ensure all requirements are met before actual Production; which includes Firmness rating, Performance & Durability tests etc.
Conduct internal quality audits and ensure non- conformance are addressed
Monitor and improve product quality control processes to minimize defects and ensure customer satisfaction, especially for Projects; e.g. Accor, Ascott etc.
Develop, update and maintain SOPs related to quality compliance
Conduct Root Cause analysis and implement Corrective Action reports for any Non- Compliance raised.
EMS Compliance
Conduct environmental risk assessments and suggest improvements in sustainable manufacturing practices
Develop and execute strategies to reduce material waste and minimize the carbon footprint
Monitor and report waste management, emissions, energy consumption, and environmental impact in Production processes
Ensure compliance with ISO 14001 and environmental regulations
Work closely with Factory teams to ensure proper handling of hazardous materials and eco- friendly disposal practices.
Audits, Inspections and Certifications
Conduct internal and supplier audits to ensure compliance with established standards
Prepare for and coordinate ISO 9001 and ISO 14001 certification audits
Ensure timely submission of compliance reports to regulatory authorities and senior management
Maintain records and documentation required for compliance and certification
Training & Continuous Improvement
Lead and execute sustainability and quality awareness programs to enhance compliance culture
Train employees on QMS/EMS policies, procedures and best practices
Drive and implement continuous improvement initiatives in product quality and environmental sustainability
Key Accountabilities / KPIs
Outgoing Product Defect Rate: Maintain below 5%
Corrective Action Request (CAR) Closure Rate: Ensure 100% closure within given time frame
QMS & EMS External Audit Compliance: Maintain at 100% (zero NC)
Factory Scrap/Waste Rate: Maintain below 1%
QMS & EMS Training Completion Rate: Achieve 100% participation & compliance for relevant employees
