QA Process & Workflow Design (Core Responsibility)
Set clear quality standards and expectations across teams.
Own the company- wide quality vision, strategy, and roadmap, aligned with product and business goals.
Quality Strategy & Ownership
Drive consistency in quality while enabling squad- level flexibility across tech stacks and delivery models.
Build and continuously improve end- to- end QA workflows across the full product lifecycle.
Define how QA partners with Product, Engineering, and Design from discovery to post- release monitoring.
Standardize and scale workflows for: spec/UX reviews; test planning/design/execution; bug reporting & triage; release readiness/go- no- go; regression, hotfix, and post- release validation.
Adapt processes to different team structures and cadences, optimizing for speed, predictability, and quality.
Product- Focused Quality Engineering
Apply strong product sense to assess quality through UX, customer value, and business impact.
Drive risk- based testing, focusing effort where failures matter most.
Partner with PMs to surface risks, trade- offs, and improvement opportunities early—not only during execution.
Automation & AI Enablement
Lead and scale automation across web, mobile, API, and backend.
Define the automation roadmap, including strategy, ownership, standards, and measurable outcomes.
Guide adoption of AI- assisted testing (test generation/maintenance, flakiness detection, analytics/predictive insights) aligned with long- term engineering direction.
Critical Thinking & Risk Management
Use structured thinking to navigate ambiguous requirements and complex systems.
Identify and mitigate risks across integrations, data, performance, scalability, and reliability.
Challenge assumptions, uncover edge cases early, and use metrics/evidence to drive decisions.
Team Leadership & Development
Lead and grow a high- performing QA org across manual, automation, and QE disciplines.
Coach and level up team members through clear growth frameworks and actionable feedback.
Build a culture of ownership, accountability, and continuous improvement, aligned to future skill needs.
Metrics, CI/CD & Operational Excellence
Define and communicate meaningful quality signals (escape rate, coverage, flakiness, customer issues).
Embed QA workflows into CI/CD to improve release confidence and speed.
Continuously refine QA operations to scale efficiently.
Culture & Motivation
Champion a quality- first culture with shared ownership across functions.
Motivate and support the team through change, maintaining momentum and morale.
Promote psychological safety, collaboration, and transparency.
