Primary Objectives
• Ensure that all products and services meet the standard of quality including utility and warranty objectives established at HSC.
• Build and execute test cases, functional tests, performance, security tests and automated tests using appropriate testing tools.
• Work closely with development team, internal users, suppliers, and other IT teams to ensure the value created through the strong and effective testing processes
Main responsibilities
• Collaborate with field staff to evaluate or diagnose problems and recommend possible solutions.
• As a single point contact of user to fulfill the requests, inform directly to line manager and team for solution
• Ensure that the testing environment is qualified compared to the production environment.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Conduct historical analyses of test results.
• Assist the Service Manager in driving Service management best- practice and ITIL process standardization.
• Monitor performance program to ensure efficient and problem- free operations.
• Manage and conduct all testing processes including UAT, OAT and SAT.
• Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
• Collect data and provide the performance report for all related ITIL processes weekly.
• Create or maintain databases of known test defects.
• Define, document, and manage the testing processes and procedures to ensure reliability and compliance with standards.
• Manage Incident Management process and communicate resolutions with stakeholders.
• Manage Release and Deploy process to ensure quality of the release on production environment.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Lead and mentor QA team members, as well as manage outside contract testers.
• Design and manage test plans, scenarios, scripts, or procedures.
• Plan test schedules or strategies in accordance with project scope or delivery dates.
• Identify, analyze, and document problems with program function, output, online screen, or content.
