{Pullman Hai Phong}Guest Service Supervisor/Giám sát lễ tân

General

To strictly adhere to the established operating expenses and that all costs are controlled.
In the absence of the Front Office / Assistant Front Office Manager.
To ensure that guest history is maintained accurately and up- to- date.
To identify and correct any errors.
To account for all rooms related rebates for the day.
To assist in effective payroll control through a flexible work force maximizing utilization of part time employees and close cooperation with another department in the hotel.
To ensure that all room rate, guest data is posted and correct into the hotel property management system.
To participate in the formulation of the annual operating budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the annual operating budget.
To ensure that all room discrepancy is check and follow- up.
To assist in the training of Front Office service ensuring that they have the necessary skills to perform their duties with the maximum efficiency.
To obtain and account for the correct room revenue.

Guest Services

To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To establish a rapport with guests maintaining good customer relationship.
To assist the Front Office / Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Fusion&039;s Standards.
To assign responsibilities to subordinates implementing multi- tasking principle and to check their performance periodically.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
To maintain a pool of qualified part time employees in conjunction with the Human Resources Department.
To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned tasks to the standard set, which is reviewed and changed on a regular bases reflecting change in trends, guest expectations and operating philosophies.
To have a thorough understanding and knowledge of all Rooms related service and product and upsell alternatives.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
To liaise with housekeeping and other related department on daily operation.
To implement a flexible scheduling based on business patterns.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To conduct daily pre- shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed.
To ensure that the cashiering procedures are strictly adhered to

Strong interpersonal skills
Excellent command of the English language
Ability to express effective, clear and concise written and verbal communication
At least 2 years of hands- on experience in a similar position.
Must be able to handle difficult situations with tact and high diplomacy
Strong sense of commitment and of unquestionable integrity
Strong sense of urgency, able to prioritize and delegate tasks

- Attractive wages and benefits, self- development through Accor Academy and e- learning platforms, career development opportunities

Cập nhật gần nhất lúc: 2024-03-05 16:40:27