Public Area Manager

As a Public Areas Manager, you will lead by example and oversee the daily operations of the Public Areas team to ensure that standards and service behaviours are executed conformed to the brand ambition and promise. You are responsible for ensuring the carrying out of the cleaning and maintenance of the resort’s public areas including the lobby/restaurant & bars/function rooms/back of the house areas & offices/colleague facilities/guest facilities/pathways & staircases/other common areas, establish and review the standards and procedures in accordance with the IHG Clean Promise to ascertain quality of work performed, organize/control the Public Areas team, and establish/maintain all relevant records. Constantly review work procedures and issue necessary actions to correct shortcomings and take inventory supplies. Perform the human resource function in ensuring Public Areas colleague selection, training, counselling and recognition programs are adhered to enhance performance standards and to adhere to the Intercontinental Service Behaviour/IHG True Hospitality in order to maximize guest satisfaction as well as colleague satisfaction.

Ensure that the Public Areas team operates with the lowest possible cost structure while also meeting the Guest Love target for Public Areas appearance and cleanliness, proactively managing costs based on key performance indicators.
Plan and implement effective training programmes for all Public Areas colleagues.
Liaise with Housekeeping and other related department on daily operation.
Schedule and oversee preventative maintenance of Public Areas equipment and co- ordinate with the Engineering Department for any maintenance issues and outstanding repairs of machinery.
Recruit and select all Public Areas colleagues. Follow the Intercontinental guidelines when recruiting and use a competency- based approach.
Ensure that all Public Areas colleagues have a complete understanding of and adhere to resort’s employee rules and regulations.
Control the requisitioning, storage and careful usage of all operating equipment and supplies.
Establish and manage the deep cleaning schedules for all public areas.
Encourage all Public Areas colleagues to be dedicated to and be consistent for uncompressing quality, challenging and recognising them for their contribution to the success of the operation.
Perform any other duties which may be assigned by the management from time to time.
Establish and strictly adhere to the par stocks for all operating equipment, supplies, and inventoried items.
Ensure that all Public Areas colleagues follow the resort ’s and local rules, policies and regulations relating to fire and hazard safety, and security.
Ensure to keep the work condition is safe under the Public Areas operations, and report any accident or injuries to Manager on duty and Executive Housekeeper.
In conjunction with the Emergency Response Team, prepare and lead emergency procedures for Public Areas team upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Typhoon Warnings, etc, when required.
Maintain positive guest and colleague interactions.
Lead and carry out all housekeeping services of public areas and responsible for inspecting on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
Conduct regular communications meetings and ensure that the team briefings are effective and conducted as necessary.
Oversee the punctuality and appearance of all Public Areas colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the resort and department’s grooming standards.
Ensure that all Public Areas colleagues are aware of current promotions, policies and other important information about the resort and Ha Long Bay and familiar with the resort’s products, services, guest facilities with their locations and operating hours.
Develop the skills and effectiveness of all Public Areas colleagues through the appropriate training, coaching, and mentoring.
Make reports and recommendations when required.
Conduct regular Check- in conversations and Performance Development Plan as well as Annual Performance Review with Public Areas colleagues and to support them in their professional development goals.
Maximise colleague productivity through the use of multi- skills, multi- tasking and flexible scheduling to meet the financial goals of the resort’s business as well as the expectations of the guests.
Conduct monthly inventory checks on all operating equipment and supplies.
Prepare and post weekly work schedules for all Public Areas colleagues, making sure that they reflect business needs and other key performance indicators.
Comply with the resort’s health, safety and hygiene policies and adhere to conduct personnel grooming and hygiene standards.
Record and monitor the costs of all supplies within Public Areas and report to Executive Housekeeper on a weekly/monthly basis.

Required Skills

Excellent interpersonal and communication skills.
Able to carry or lift items weighing up to 25 kg.
Excellent communication and teamwork skills.
Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.
Intermediate reading, writing, and math skills.
A keen eye for detail and strong work ethic.
Handling guest query and concern
Standing up and moving around the facility for long period of time
Constantly bending, stooping, and kneeling.
Qualifications
Team player: Together with the team you work towards a common goals and you understand the importance of your role within the team while always willing to support your colleagues.
Commitment: You are dedicated to your work and always intend to perform as best as possible. Growth mind- set: You believe that you can always improve and develop skills, by facing challenges, learning from mistakes and genuinely listen to feedback.
Able to work variety shifts including nights, weekends, and holiday.
Pro- active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.
Working experience in an international hotel chain will be an advantage.
Consistency: As a manager you make sure consistent service is provided and quality always meets the standards set by the resort.
Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills in order to become better.
Experience
Experience in a management level or equivalent Hospitality environment.
Excellent leadership, planning and teambuilding skills.

100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Competitive salary / Mức lương hấp dẫn
13th month salary/ Chế độ thường thường niên (lương tháng 13)
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm

Cập nhật gần nhất lúc: 2026-07-06 21:10:03