The Property Manager must be hands- on, detail- oriented, and proactive in problem- solving—balancing strategic thinking with day- to- day operational leadership. Experience in hospitality, serviced apartments, or residential- for- rent operations is highly preferred.
Job Overview&13;
The Property Manager is responsible for leading and overseeing all operational functions across Aspire’s property portfolio. This role ensures consistent service excellence, cost efficiency, and long- term asset value, with a strong focus on achieving target yields through disciplined cost control, efficient operations, and close collaboration with the Leasing team to drive occupancy, renewals, and customer retention.
Duties and Responsibilities
Strategic & Leadership Responsibilities
• Yield Optimization: Monitor property financial performance and ensure target yields are met through active cost management, operational efficiency, and revenue- support initiatives.
• People Leadership: Recruit, manage, and develop property teams (assistant property managers, supervisors, service staff). Build a culture of accountability, service excellence, and continuous improvement.
• System & Digital Infrastructure: Drive the implementation and optimization of operational systems (property management software, reporting dashboards, IoT monitoring) to support scalable growth.
• Cross- Department Collaboration: Work closely with Leasing, Finance, Development, and Investment teams to ensure operational readiness, alignment on occupancy targets, and consistent delivery of brand and service standards.
• Strategic Decision Support: Collect and analyze operational and tenant data, prepare insights, and propose strategies to improve efficiency, profitability, and retention.
Operations Oversight
• Hands- on Management: Maintain a visible presence across properties, conducting regular inspections and engaging directly with staff, tenants, and vendors to ensure standards are met.
• Compliance & Safety: Ensure adherence to all health, safety, fire, and environmental regulations, and oversee regular audits.
• Operational Standards: Establish, implement, and monitor SOPs, KPIs, and reporting frameworks across all properties.
• Risk & Crisis Management: Lead escalation protocols, incident response, and contingency planning for operational risks and emergencies.
Maintenance & Asset Improvement
• Oversee preventive and corrective maintenance strategies to ensure consistent asset quality.
• Approve and prioritize major repairs, refurbishments, and capital improvement projects in line with asset strategy and budget.
• Supervise contractors and vendors to ensure timely, cost- effective, and high- quality execution.
• Monitor long- term asset performance and recommend improvements that enhance operational efficiency and property value.
Tenant Experience & Leasing Support
• Integrate tenant experience insights into marketing, pricing, and renewal strategies.
• Lead tenant satisfaction initiatives to ensure exceptional service quality across all properties.
• Partner with the Leasing team to create a seamless move- in, living, and renewal experience that supports occupancy and tenant retention goals.
• Monitor tenant feedback and oversee effective complaint resolution.
Procurement & Vendor Management
• Build and maintain a competitive and reliable vendor network.
• Ensure cost efficiency, quality control, and accountability through supplier performance monitoring.
• Oversee procurement policies, supplier evaluations, and contract negotiations.
