- Provide guidance on plans, implementation and administration of staffs’ KPI, staff training plans, business continuity plans, emergency response plans, etc.
- Review all proposals for the appointment of outsourced service providers such as security, cleaning, parking, garbage removal, landscaping, pest control, consumables suppliers, etc. to ensure the appropriateness and correctness of the proposals then escalate the proposals to General Director for approvals.
- Take appropriate disciplinary actions and report to the Property Director/ General Director all serious problems that may affect the reputation and image of Cobi Tower I & II.
- Monitor and manage the performance of all Property Management staff and provides guidance and assistance as and when necessary to ensure the best services provided to tenants and customers.
- Provide instructions and acceptance of all Property Management’s policy, procedures and processes as submitted/ revised by PM staff for efficient operation of the buildings.
- Provide guidance on the set up, updates and implementation of policies, operation procedures, fit- out guide, tenant handbook and forms for proper and efficient operation of the buildings.
- Reports to Property Director/ General Director all issues/ problems relating to and/or caused by Tenants together with proposed solutions/ actions to be taken in a business- like manner.
- Review records of complaints from tenants, customers and observe the ways that Property Management staff handle Tenants/ Customers’ complaints to ensure matters have been dealt with and solved professionally and courteously so that tenants/ customers are satisfied.
- Oversee all operation aspects of Cobi Tower I & II including all matters relating to tenants, customers, staff to ensure everything is in order and under control.
- Conduct weekly/ monthly/ quarterly inspection of the buildings to ensure that they are always in safe and clean conditions as well as in compliance with the relevant regulations/ laws (safety, fire, environment, etc.).
- Monitor and manage the performance and compliance of all tenants to ensure that tenants perform their duties and responsibilities as well as comply with all obligations as stated in the Lease agreement, Tenant handbook and Fit- out guide of Cobi Tower I & II.
- Ensure proper supervision of all services provided and works taken place at Cobi Tower I & II including fit- out works, repair works and maintenance works such as air- conditioning system, fire equipment, etc. to ensure the buildings are operated professionally.
