Project Manager

Project Implementation Management

Lead planning and execution of software deployment projects from kick- off to go- live.
Assign resources, manage task ownership, and track delivery progress via Agile tools (e.g., Jira).
Monitor project health and escalate risks/issues with mitigation plans.
Facilitate client workshops, requirement validation, UAT, and training sessions.
Collaborate with Product, R&D, and Customer Success to define scope, milestones, and timelines.

Post- Go- Live Maintenance & Support Coordination

Own the maintenance lifecycle after project handover: manage bug fixes, enhancement requests, and SLA performance.
Manage change request (CR) flow and align expectations on delivery timelines and impact.
Work closely with Customer Support and Dev teams to triage incidents and plan hotfix/patch releases.
Ensure documentation, handover logs, and service reports are up to date and auditable.

Customer Relationship & Service Quality

Build trust with clients by understanding their business goals and proposing appropriate solutions or service upgrades.
Act as the main point of contact for customers during and after implementation.
Monitor and drive customer satisfaction through effective communication, responsiveness, and service reviews.

Internal Process & Team Management

Support sales/pre- sales in providing technical feasibility and implementation plans.
Coordinate with BA, QA, and Dev teams to align project scope and implementation logic.
Mentor and guide junior PS team members; conduct performance reviews when needed.
Contribute to internal SOPs for deployment and support processes.

Education & Experience

Bachelor&039;s degree in Information Systems, Computer Science, Business, or related fields.
Experience implementing B2B SaaS/DMS/retail tech systems is highly preferred.
5+ years of experience in project management or professional services, with at least 2 years in a leadership role.
Familiarity with Agile/Scrum methodology and customer success workflows.

Skills & Competencies

High attention to detail, customer- oriented mindset, and service accountability.
Excellent stakeholder communication, both internally and with enterprise clients.
Proficiency in Jira, Confluence, Excel, and presentation tools.
Problem- solving and risk management capabilities.
Strong project management and delivery tracking skills (e.g., Gantt chart, Agile board).

Be part of a global tech powerhouse – DMSpro is 100% owned by Constellation Software Inc. (TSX: CSU), one of the largest enterprise software groups in Canada with a market cap exceeding $70 billion USD.
Unmatched learning & career growth opportunities – Stay ahead with next- gen DMS, digital transformation, and technology for distribution.
Work with top- tier FMCG, pharmaceutical, and retail clients – Gain real- world experience solving complex business challenges with advanced SaaS and Omni- Channel solutions.
Competitive salary & performance- based bonuses – Your success is our success.

Cập nhật gần nhất lúc: 2025-09-13 23:15:02