Product Support Specialist - Api

We are seeking a highly motivated and technically proficient API Support Specialist to join our dynamic support team. The API Support Specialist will be responsible for assisting clients and partners with technical inquiries, troubleshooting API- related issues, and providing prompt and effective solutions. The successful candidate will be a key liaison between our clients and partners and internal development teams, helping to maintain high levels of customer satisfaction.
DUTIES AND RESPONSIBILITIES

Assist customers and partners with API integration, authentication, and usage best practices.
Create and maintain detailed API documentation, FAQs, and knowledge base articles to assist customers, partners, and internal development teams in self- help.
Provide occasional after- hours and weekend support on a rotating schedule.
Provide timely and comprehensive technical support to customers using our APIs via email, chat, phone, and ticketing system.
Collaborate with internal development and product teams to escalate and resolve complex technical issues.
Stay up- to- date with industry trends and best practices related to APIs and recommend improvements to our API offerings.
Troubleshoot and resolve API- related issues, including identifying and resolving bugs, configuration problems, and user errors.
Monitor API performance and proactively identify potential issues, participating in the continuous improvement of API quality and reliability.

Customer- focused mindset with a passion for delivering exceptional customer service.
Ability to work independently and as part of a collaborative team in a fast- paced environment.
Strong understanding of API concepts, protocols (REST, SOAP, GraphQL, etc.), and data formats (JSON, XML).
Outstanding communication skills with the ability to convey complex technical concepts to both technical and non- technical audiences.
Familiarity with API security principles and best practices.
Experience with Postman for API testing and debugging. Knowledge of other API monitoring tools and analytics platforms is a plus.
Bachelor&039;s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
Strong time management skills with the ability to prioritize and manage multiple tasks simultaneously.
Knowledge of Jira for tracking and managing support tickets and tasks efficiently.
Proven experience in API support, technical support, or a related technical role.
Familiarity with SQL Server and SSRS for data analysis and reporting.
Excellent problem- solving and debugging skills with the ability to analyze and resolve technical issues effectively.

Note: Please be advised that good English writing, reading, and speaking skills are essential requirements for this position. As the role may involve significant communication with clients, team members, and stakeholders, proficiency in English will be mandatory to ensure effective and clear interactions. Candidates are encouraged to demonstrate their language abilities during the application process.

Our team at InteliSys is made up of people who share a strong set of values. Are you the next Epic Fit we’ve been looking for?
PassionYou bring boundless enthusiasm, dedication and joy to work.
ExcellenceYou aim for quality and precision in the work you do, you get the job done and do it right.
TeamYou long to be part of a coordinated team of mutually co- operative professionals.
Customer- FirstYou have great communication skills, are empathetic, patient and understanding.
InitiativeYou are a pro- active self- starter with the drive to assess and initiate things independently.
IntegrityYou are honest, trustworthy and hold steadfast to a personal code of ethics.

Cập nhật gần nhất lúc: 2024-03-16 05:00:40